Service levels
First response within one working day, tracked case by case.
What this service covers
Managed employees need a clear place to ask about salary components, claims, leave records, and documents. Our desk resolves those requests directly, so client managers stay focused on delivery instead of HR paperwork.
1 day
First response SLA
Single channel
For all HR admin
Tracked
Every case to closure
Delivered together with
Payslip and salary queries
Explanations of components, deductions, and adjustments.
Claims and reimbursement
Submission, verification, and payment tracking.
Employment documents
Employment letters, contract copies, and statutory records.
Leave and attendance support
Assistance with leave requests, balances, and attendance record corrections.
Grievance intake
Structured intake and escalation of employee grievances and workplace concerns.
Onboarding documentation help
Guidance for new joiners completing administrative and documentation requirements.
Multilingual support channels
Support available in multiple languages to serve diverse workforces.
Best for
- Distributed teams
- High-growth headcount
- Shared service setups
Works with
- OveerPeople
- Payroll Administration
- Client HR