≥ 99% dedup accuracy
One customer database for the entire company
Sales, marketing, service, and operations work from the same customer profile — no duplicates, no parallel spreadsheets, no conflicting data.
AI-Powered Customer Relationship Management
One customer graph for sales, service, and marketing — powered by AI.
Manage customers, leads, accounts, opportunities, and the full lifecycle of every relationship on one unified customer graph.
≥99%
Dedup accuracy
3.4×
Faster lead response
91%
Forecast accuracy
5.8×
Campaign ROAS
Why OveerCRM
OveerCRM is the customer system of record for the entire Oveersuite.
Built for revenue teams that outgrew spreadsheets and generic CRMs. OveerCRM is opinionated about pipeline hygiene, but flexible enough for B2B, retail, and services — all on one customer graph shared with the rest of the Oveersea suite.
- B2B sales teams managing complex pipelines
- Retail and service brands building a unified customer database
- Distributors managing reseller networks and B2B accounts
- Marketing teams segmenting audiences for campaigns
Everything OveerCRM unlocks
for your team
3.4× faster response
Faster lead response, higher conversion
Auto-routing and AI scoring send leads to the right sales rep within seconds, with full context before the rep even picks up the phone.
91% forecast accuracy
Monthly forecasts the board can trust
Weighted forecast, AI projected forecast, and territory roll-ups give the CFO one number that holds up in board meetings.
5.8× campaign ROAS
Marketing that is truly segmented
Dynamic segments based on behavior, transactions, and lifecycle — not manual tags — ready to activate in WhatsApp, email, and ads.
Everything inside OveerCRM
Core capabilities available from day one.
In action
CRM System built for Indonesian operations
One customer graph for sales, service, and marketing — powered by AI.
Get a quotePipeline · This month+18%
LEAD
128
QUAL
74
PROP
32
WON
19
Nusantara Retail · Rp 420MProposal
Grand Mitra Group · Rp 268MNegotiation
Sinar Logistik · Rp 154MWon
Unified customer graph
One record per person and account with fuzzy dedup across email, phone, and NIK.
Configurable pipelines & forecasting
Weighted, category, and AI-projected forecasts side by side with territory rollups.
Omni-channel capture
Native WhatsApp Business, Instagram, Tokopedia, Shopee, and TikTok Shop connectors.
AI sales assistant
Account summaries, deal risk scoring, and auto-drafted follow-ups on demand.
Segmentation & lifecycle
Dynamic segments from behavior and transactions — ready for WhatsApp, email, and ads.
Interaction timeline
Sales, service, POS, and marketing touchpoints unified per customer.
Deep dive
Unified customer graph
One record per person and per account, enriched from every touchpoint your business already has.
- Automatic dedup with fuzzy matching across email, phone, and NIK
- Household and account hierarchy up to 6 levels deep
- Interaction timeline covering sales, service, POS, and marketing
The complete feature list
Every module shipping in OveerCRM today.
Customer Data & 360° Profile
One definitive record per person and per account.
- Fuzzy-matching deduplication across email, phone, national ID, and tax ID
- Account hierarchy up to 6 levels (parent–child, branch, group)
- Complete interaction timeline: email, calls, WhatsApp, POS, tickets, visits
Unlimited custom fields + custom objects for industry-specific dataAutomatic enrichment from domain, LinkedIn, and company directoriesGDPR / Indonesia PDP consent tracking and right-to-be-forgotten workflow+1 more
Lead Capture & Qualification
No lead falls between the channels.
- Drag-and-drop web form builder with progressive profiling
- Native connectors: WhatsApp Business, Instagram DM, Tokopedia, Shopee, TikTok Shop
- Landing page builder with built-in A/B testing
Rule-based lead scoring + AI predictive scoreAuto-routing: round-robin, geo, skill-based, and account-basedPer-stage SLA timers with automatic escalation+1 more
Sales Pipeline & Forecasting
Shape the pipeline the way your team sells.
- Multiple pipelines per team / product / segment with no custom code
- Kanban, table, timeline, and calendar views for deals
- Weighted, category, and AI-projected forecast side by side
Territory management with automatic overlayQuote-to-cash: proposal, quotation, contract, invoice all linkedMandatory win/loss analysis on deal close+2 more
Marketing & Segmentation
Audiences ready to execute, not just tags.
- Dynamic segmentation (RFM, lifecycle, behavior, transactions)
- Native email campaigns with drag-and-drop templates
- WhatsApp broadcast campaigns with approved WABA templates
Multi-step, cross-channel journey builderAutomatic UTM tracking and first / last / multi-touch attributionLoyalty program: tiers, points, vouchers, referrals+1 more
Service & Post-sale
Customers stay connected after closing.
- Ticketing with SLA, priority routing, and CSAT surveys
- Internal knowledge base + self-service customer portal
- Automatic contract, renewal, and retention alerts
Customer health score (usage, NPS, tickets, invoices)Onboarding playbook for new customersMulti-tier escalation matrix
AI Assistant & Automation
AI that does the admin work, not just summarizes.
- Automatic account briefs (English + Bahasa) before meetings
- Draft email and WhatsApp replies based on deal history
- Deal risk score with plain-language explanation
Next best action recommendation per stageAuto-log activity from email, calendar, and callsNo-code workflow builder with 40+ triggers and actions+1 more
Admin, Security & Governance
Audit-ready, enterprise-ready.
- Granular role-based access control down to field level
- Multi-company, multi-currency, multi-language
- SSO SAML/OIDC + SCIM provisioning
Full audit log for every data changeIndonesian data residency (AWS Jakarta) compliant with UU PDPREST API + webhooks + native connectors to the entire Oveersuite+1 more
Built for modern teams
Everything you need to run OveerCRM in one place.
Customer results
Real deployments, measured outcomes.
F&B Retail · 180 outlets · 1,200 staff
Kopi Nusantara Group
Challenge. Customer data lived in POS, WhatsApp Business, and 12 marketing spreadsheets. Marketing couldn't segment loyal customers and store managers had no view of who walked in.
Solution. Rolled out OveerCRM connected to OveerPOS across all 180 outlets. Loyalty tiers, birthday journeys, and win-back campaigns run on unified profiles.
+34%
Repeat visit rate
5.8×
Campaign ROAS
1.4M profiles
Customer DB unified
B2B Distribution · 9 branches · 240 sales reps
Metrobuild Distribusi
Challenge. Sales reps managed pipelines in personal Excel files. Leadership had no reliable forecast and lost deals were never analyzed.
Solution. Deployed OveerCRM with configurable pipelines per product line, AI forecasting, and win/loss analytics feeding OveerInsight.
91%
Forecast accuracy
-27%
Sales cycle
+18%
Win rate lift
F&B Retail · 180 outlets · 1,200 staff
Kopi Nusantara Group
Challenge. Customer data lived in POS, WhatsApp Business, and 12 marketing spreadsheets. Marketing couldn't segment loyal customers and store managers had no view of who walked in.
Solution. Rolled out OveerCRM connected to OveerPOS across all 180 outlets. Loyalty tiers, birthday journeys, and win-back campaigns run on unified profiles.
+34%
Repeat visit rate
5.8×
Campaign ROAS
1.4M profiles
Customer DB unified
B2B Distribution · 9 branches · 240 sales reps
Metrobuild Distribusi
Challenge. Sales reps managed pipelines in personal Excel files. Leadership had no reliable forecast and lost deals were never analyzed.
Solution. Deployed OveerCRM with configurable pipelines per product line, AI forecasting, and win/loss analytics feeding OveerInsight.
91%
Forecast accuracy
-27%
Sales cycle
+18%
Win rate lift
“Dalam 90 hari, kami menutup 12 sistem terpisah dan semua tim akhirnya bekerja dari data pelanggan yang sama. Forecast bulanan kami sekarang meleset kurang dari 8%.”
Rian Setiawan · Chief Revenue Officer, Metrobuild Distribusi
Simple, scalable pricing
Billed annually · min. 5 users
| Features | Starter | Growth | Scale | Enterprise |
|---|---|---|---|---|
| Core capabilities | ||||
| 360° customer profiles | ||||
| Lead & opportunity management | ||||
| Sales pipeline & forecasting | ||||
| Multi-channel capture | ||||
| Segmentation & lists | ||||
| AI sales assistant | ||||
| Team & access | ||||
| Minimum seats | 3 users | 5 users | 10 users | 25+ users |
| Roles & permissions | Basic | Advanced | Advanced | Custom |
| SSO (SAML/OIDC) | ||||
| SCIM provisioning | ||||
| Audit logs retention | 30 days | 90 days | 1 year | Custom |
| Automation & AI | ||||
| Automation rules / month | 500 | 5,000 | 50,000 | Unlimited |
| AI assistant credits | 100 / mo | 1,000 / mo | 10,000 / mo | Custom |
| Custom workflows | ||||
| API access | ||||
| Integrations & data | ||||
| Native integrations | 10 | 40 | All | All + custom |
| Webhooks | ||||
| Data export (CSV) | ||||
| Realtime data pipeline | ||||
| Support & success | ||||
| Support channels | Email + chat | 24/7 chat + phone | 24/7 + CSM | |
| Onboarding | Self-serve | Guided | White-glove | Dedicated squad |
| Uptime SLA | 99.5% | 99.9% | 99.95% | 99.99% |
| Dedicated success manager | ||||
Build your quote.
Pay only for what you need.
Pick the modules, add-ons, and team size that fit your operation. We'll send a tailored proposal within one business day.
1. Choose modules
2 selected2. Team size & billing
users
3. Add-ons (optional)
Your estimate
Rp 2.677.500
monthly (billed yearly)
Rp 3.150.000 without annual discount
Modules × 5 seats
360° customer profilesRp 1.350.000
Lead & opportunity managementRp 1.800.000
SubtotalRp 3.150.000
Annual discount−Rp 472.500
Estimated monthlyRp 2.677.500
Estimate is indicative. Final pricing depends on volume, custom integrations, and SLAs — our team will confirm before contract.
Connects to your stack
Native connectors, REST API, and webhooks — no middleware needed.
WhatsApp Business APIMessagingInstagram DMMessagingTokopediaMarketplaceShopeeMarketplaceTikTok ShopMarketplaceGoogle AdsAdvertisingMeta AdsAdvertisingXenditPaymentsMailchimpMarketingGoogle WorkspaceProductivityMicrosoft 365ProductivitySlackCollaboration
Security & compliance
Hosting
Hosted on AWS Jakarta (ap-southeast-3) with active-active failover to Singapore.
Encryption
AES-256 at rest, TLS 1.3 in transit, per-tenant KMS keys.
Uptime
99.95% SLA with 24/7 monitoring and paid-plan credits on breach.
Backups
Point-in-time recovery up to 35 days, cross-region snapshots hourly.
Access control
SSO (SAML/OIDC), SCIM provisioning, role-based access, full audit log.
Compliance
ISO 27001 · SOC 2 Type II · UU PDP (Indonesia) · GDPR-ready
Frequently asked
Standard onboarding is 2–4 weeks for a single-entity rollout, 6–10 weeks for multi-branch or migration from legacy systems. A dedicated implementation manager runs the plan with your team.
Pipeline · This month+18%
LEAD
128
QUAL
74
PROP
32
WON
19
Nusantara Retail · Rp 420MProposal
Grand Mitra Group · Rp 268MNegotiation
Sinar Logistik · Rp 154MWon
Trusted operations with OveerCRM
One customer graph for sales, service, and marketing — powered by AI.