Customer support that keeps running around the clock
OveerPilot fields routine questions using product, order, and policy data, seamlessly handing off complex cases to human agents.
AI Customer Assistant core features
OveerPilot connects directly to ERP databases for instant order status, catalog specs, and policy answers. Prevents hallucinated responses contradicting stock levels or policies.
Transfers complex issues to live agents alongside full chat transcripts automatically. Human agents pick up seamlessly without frustrating customers for repeated info.
Operates across websites, WhatsApp, and mobile apps from a single platform. Customer conversation histories stay synced across channels.
Learns continuously from historical agent edits and supervisor feedback. Answer accuracy and domain fluency improve as conversation volume grows.
Empowers buyers to check shipment tracking, check stock, or file return requests self-service. Resolves routine inquiries without human intervention.
Analyzes customer emotional tone to assign ticket urgency levels automatically. Routes frustrated customers or critical issues straight to tier-2 specialists.
How the process works
Ready to unify your business operations?
The Oveersea team will map your business processes and show how Oveersuite handles them — at no upfront cost.